We recognise the importance of your privacy and we respect and value the privacy of everyone visiting our website (“Our Site”). We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law.
Please read this Privacy Policy carefully and take the time to ensure you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
In this Policy, the following terms shall have the following meanings:
“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”). Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
“We/Us/Our” means DIY Direct Express Ltd., t/a DIY Direct
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 9, below.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2.1 Our Site is owned and operated by DIY Direct Express Ltd., a limited company registered in England under company number 3863403, whose registered address is Front Suite, 1st Floor, Charles House, 148-149 Gt Charles Street, Birmingham B3 3HT.
2.2 Our VAT number is 104855718.
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1. The right to be informed about Our collection and use of personal data;
4.1.2. The right of access to the personal data we hold about you (see section 8);
4.1.3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 10);
4.1.4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6, but if you would like Us to delete it sooner, please contact Us using the details in section 10);
4.1.5. The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7. The right to object to Us using your personal data for particular purposes; and
4.1.8. Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 10 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
When you submit an enquiry via Our Site, We may collect the following personal data:
* First name and last name
* Company name
* Email address
* IP address
* Web browser type and version
* Operating system
6.1 Under GDPR, We must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for the following purposes:
6.1.1. Communicating with you in response to an enquiry submitted via Our Site.
6.1.2. Analysing your use of Our Site to enable Us to continually improve your user experience.
6.2 We work with specialist third-party companies providing services on our behalf that require the processing of personal information. We will only give these companies the information they need to deliver the service and they must not use that information for any other purpose.
6.2.1 Our website uses Google Analytics to help us understand how visitors use our site. IP addresses are anonymised. Google Data Sharing is disabled. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.
6.2.2 Our website uses Google reCAPTCHA to protect our contact form from spam and abuse. reCAPTCHA collects hardware and software information, including device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
6.2.3 We may be legally required to share certain personal data if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
7.2 Your data will be stored in the UK or within the European Economic Area (“the EEA”). If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under UK GDPR, including through the use of the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.
7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you.
7.4 Steps We take to secure and protect your data include:
7.4.1 Our network uses antivirus and antimalware software and is protected by a firewall.
7.4.2 All users have their own unique logins.
7.4.3 We have a strong password policy and store our passwords securely.
7.4.4 We have a patch management policy that ensures all high priority updates are installed within 14 working days.
7.4.5 Remote access to the company network is secure.
7.4.6 Access to data is available only to staff authorised to do so.
7.4.7 Staff receive cyber security and GDPR training at induction and have updates as necessary.
7.4.8 Data is backed up daily to an offsite location.
7.4.9 Perimeter vulnerability testing is conducted regularly by a third party IT services provider.
7.4.10 We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details using the contact details below in section 10.
Our Site may place and access certain first-party Cookies on your computer or device. We use Cookies to facilitate and improve your experience of Our Site. By using Our Site you may also receive certain third-party Cookies on your computer or device. Our Site uses Google Analytics, which uses Cookies to collect anonymised usage data to help Us understand how visitors use Our Site. Our Site also uses Google reCAPTCHA, which may set Cookies as part of its spam prevention functionality.
If you have any questions about Our Site or this Privacy Policy, please contact us by email at customer.services@diydirect.com, by telephone on 0845 524 0140, or by post at DIY Direct Express Ltd., Front Suite, 1st Floor, Charles House, 148-149 Gt Charles Street, Birmingham B3 3HT. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
One of our team members will be reaching out soon. We aim to reply within 24 hours on weekdays.